Conversation Management
Keep customer and agent messages in a clear conversation timeline.
COLOR MEDIA ONLINE OPC
Customer support.
Clearer, together.
AI-assisted customer support management platform for e-commerce sellers.
Bring conversations, customer inquiries and response monitoring into one workspace—with people in control.
Human oversightShop-level separationEvidence-led assistance
THE PLATFORM
Less searching.
More understanding.
Color Media AI Customer Service helps teams organize conversations, understand customer needs and see where attention is needed.
AI Inquiry Classification
Understand language, intent and risk to help route inquiries.
Response-Time Monitoring
Spot unanswered conversations and review response times.
Human-Agent Assistance
Review AI suggestions with available context before taking action.
Multi-Shop Management
Manage authorized shops with shop-specific data boundaries.
Customer Service Analytics
See recurring questions, inquiry categories and service trends.
AI assists.
Your team decides.
Suggestions are not promises. Missing business data stays unknown, and sensitive cases need human review.
The current rollout does not send automated customer replies. This public website does not provide access to customer records or the private workspace.